Return Policy

At SEALIGHT, we want to make returns, refunds, exchanges, and warranty support as simple and stress-free as possible. If something is not right with your order, our customer support team will be happy to help.

Please review the policy below before starting a return, refund, exchange, or warranty request. This policy applies to eligible orders placed on sealight-led.ca.

Return Policy

If you are not completely satisfied with your purchase, SEALIGHT will be happy to help with an eligible return, refund, or exchange within 90 calendar days from the date the product is received by the buyer or original recipient, unless otherwise stated at the time of purchase.

To qualify for a standard return, the product must be:

• Unused
• Uninstalled
• Unmodified
• In new and original condition
• Returned with all original items, components, accessories, manuals, and packaging

If the product has sealed or shrink-wrapped packaging, the seal or shrink wrap must remain intact for standard return requests. Please do not open, plug in, install, modify, or test the product if you plan to return it because of an incorrect part, wrong size, mistaken purchase, or an item no longer needed.

Electrical parts may not be eligible for standard return once they have been unsealed, plugged in, installed, tested, or used. If the item has a possible quality-related issue, please contact SEALIGHT Customer Support for review.

Items That Are Not Returnable

Some products are not eligible for return, including:

• Service manuals, unless sealed and in original condition
• Special-order products
• Custom-made products
• Painted parts
• Modified parts
• Products that have been used, installed, partially installed, plugged in, or unsealed
• Items marked "Non-Returnable" on the product page before purchase

If you are unsure whether your item qualifies for return, please contact us first. We will review your request and help confirm the next step.

Damaged, Missing, Incorrect, or Fitment-Related Items

Please check your package as soon as it is delivered. If your order arrives damaged, missing an item, with the wrong product, or if the product does not fit your vehicle, please contact SEALIGHT Customer Support as soon as possible.

To help us review your request, please include:

• Your order number
• A brief description of the issue
• Vehicle year, make, and model, if it is a fitment issue
• Clear photos or videos of the product, packaging, and issue

SEALIGHT may not be able to verify damaged, missing, incorrect, or fitment-related items if the issue is reported more than 90 calendar days after the product is received.

For fitment issues, please contact us before modifying, forcing, trimming, wiring, or installing the product. SEALIGHT will first review your vehicle and product information, then help provide a suitable solution based on the situation.

In some cases, SEALIGHT may ask for the product to be returned for inspection before confirming the final solution.

Return Procedure

All returns and exchanges must be requested through SEALIGHT Customer Support before the product is sent back.

Please do not send your return to the original sender address on the package. The correct return address and return instructions will be provided after your return request is submitted and approved.

All return items must be packaged securely. SEALIGHT is not responsible for return damage caused by inadequate packaging.

Return Shipping Costs

SEALIGHT is not responsible for return shipping costs unless the return is due to a manufacturer's defect or a direct error on our part.

If the return is caused by the customer, such as a mistaken purchase, incorrect part ordered, wrong size selected, or an item no longer needed, the customer is responsible for the return shipping fee. The exact fee depends on the carrier selected by the customer.

If the item received is damaged, defective, or incorrect due to SEALIGHT's error, the customer will not be responsible for the return shipping fee. If an error is made by SEALIGHT, a return shipping label may be provided after review.

Refunds

Refunds are issued to the original payment method used for the order.

Refunds are normally processed within 24-72 business hours after SEALIGHT's warehouse receives and inspects the returned product. A confirmation email will be sent once the refund is processed.

If the purchase was made with a debit card, credit card, or other payment method, your financial institution may take additional time to reflect the credit in your account. In some cases, please allow an additional 5-7 business days for the refund to appear.

Original shipping fees, return shipping costs, or other service fees may not be refundable unless the return is caused by a manufacturer's defect or a direct error made by SEALIGHT.

Cancellations

If you need to cancel your order, please contact SEALIGHT Customer Support as soon as possible. Cancellations may be accepted if the order has not yet been packed or shipped.

SEALIGHT will do its best to help with cancellation requests. However, once an order has been confirmed and processed for shipping, it may no longer be canceled. If we are unable to cancel your order, you may request a return after receiving the product, subject to this policy.

Shipping-Related Package Issues

Lost, stolen, delayed, or mis-delivered packages are handled as shipping-related issues. If you need help, please contact SEALIGHT Customer Support with your order number and tracking information.

Our team will review the shipment status and help determine the next steps. Depending on the situation, SEALIGHT may assist with a carrier investigation, replacement review, refund review, or another reasonable solution.

For more details about delivery timeframes, multiple packages, tracking, and shipping-related issues, please refer to our Shipping Policy.

Warranty Support

SEALIGHT products purchased from sealight-led.ca are covered by a 1-year Canada warranty from the original date of purchase, unless otherwise stated on the product page or at the time of purchase.

The warranty period begins on the original purchase date. Any repair, replacement, or other warranty solution provided by SEALIGHT does not restart or extend the original warranty period.

Warranty support applies to eligible quality-related issues after review. It does not apply to standard return requests for opened, used, installed, or unwanted products.

How to Request Warranty Support

If your product has a possible quality-related issue, please contact SEALIGHT Customer Support through our Contact Us page.

To help us review your request quickly, please provide as much complete information as possible. The more details you include, the sooner our customer support team can help identify the issue and provide a solution.

SEALIGHT may ask you to provide:

• Order number or proof of purchase
• Product model or product details
• Photos or videos showing the issue
• Vehicle year, make, and model, if fitment or installation needs to be checked
• Any other information needed for inspection or verification

After review, eligible warranty support may include a replacement product, refund review, or another appropriate solution provided by SEALIGHT.

What Is Not Covered

Warranty support does not cover products that have been:

• Disassembled, modified, or altered
• Incorrectly mounted or improperly installed
• Damaged by user error, misuse, abuse, or neglect
• Damaged due to incorrect installation or incompatible use
• Used with the wrong part, wrong socket, or unsupported vehicle application
• Returned in poor condition
• Affected by vehicle issues, wiring problems, accidents, weather damage, or other external factors

Warranty support also does not cover non-quality-related issues, unwanted items, normal wear, or problems caused by ordering the wrong part for your vehicle.

Additional Costs Not Covered

SEALIGHT is not responsible for installation costs, labor costs, diagnostic fees, towing expenses, additional repair expenses, rental car expenses, loss of use, or any other costs caused by the use, installation, removal, or replacement of wrong or defective parts.

Contact Us

For faster support, please submit a ticket through our Contact Us form and provide as much detail as possible.

• Submit a ticket: Contact Us form
• Email: [email protected]
• Phone: 1-626-602-1541

Support Hours:
Monday-Friday, 9:00 AM-5:00 PM EST
Saturday & Sunday: Closed