Shipping Policy

At SEALIGHT, we work to ship every order quickly, safely, and clearly. This Shipping Policy explains where we ship, how orders are processed, estimated delivery timeframes, order tracking, multiple-package shipments, and what to do if your package is delayed, lost, damaged, or missing.

This policy applies to orders placed on sealight-led.ca.

Where We Ship

SEALIGHT currently ships within Canada only.

We do not ship to:

• Addresses outside Canada
• P.O. Box addresses
• Mailbox or parcel locker addresses
• Freight forwarder addresses
• Incomplete or unsupported delivery addresses

Some remote or rural areas may have limited carrier service or longer delivery times. If your address cannot be supported by our available carriers, our support team may contact you for an updated shipping address.

Shipping Fee

SEALIGHT offers free shipping on all eligible orders shipped within Canada.

Free shipping applies only to supported delivery addresses within Canada. Additional restrictions may apply if an address is incomplete, unsupported by the carrier, or located in an area with limited delivery service.

Order Processing Time

Most orders are processed for shipment or leave our warehouse within 1-2 business days after your order is confirmed, unless otherwise stated on the product page or during checkout.

Orders placed on weekends or holidays will be processed on the next business day.

In-stock items usually ship within 24-48 hours, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Carriers and Methods

To provide fast and reliable delivery, SEALIGHT uses major carriers, including FedEx, DHL, USPS, and UPS Ground/Air shipping services.

The available shipping method may vary depending on the product type, package size, warehouse location, destination, and carrier availability. Once your order is confirmed for shipping, it will be scheduled for carrier pickup.

Estimated Delivery Timeframe

Most orders shipped within Canada are delivered within 2-8 business days after shipment. Delivery times may vary depending on the destination, package size, carrier availability, warehouse location, weather, holidays, or other factors outside our control.

Remote or rural areas may require additional delivery time. In some cases, tracking may show cross-border movement or fulfillment from a warehouse outside Canada. This is part of our normal fulfillment process and does not necessarily mean your order is delayed.

Orders with multiple items may ship in separate packages with different tracking numbers. These packages may arrive on different days.

The delivery date shown in your shipping email or on the carrier tracking page is an estimate only. For specific tracking or delivery questions, please contact SEALIGHT Customer Support.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and carrier tracking link.

You can use the tracking link to check the latest delivery status. Tracking updates depend on carrier scans, so it may take some time before new movement appears after the package is picked up.

If you cannot find your tracking email, please contact SEALIGHT Customer Support with your order number.

Multiple Packages and Multiple Tracking Numbers

Some orders may ship in multiple packages. This can happen when:

• Your order contains multiple items
• Products are shipped from different warehouses
• Items become available at different times
• Carriers split the shipment for delivery efficiency

If your order ships in multiple packages, each package may have its own tracking number and may arrive on a different day. A later delivery does not always mean that an item is missing.

Please check all tracking numbers in your shipping emails. If one package appears delayed, lost, or delivered but not received, contact SEALIGHT Customer Support for assistance.

Lost, Stolen, Damaged, or Delayed Packages

This section applies to delivery-related issues, including packages lost in transit, stolen or missing after delivery, damaged in transit, mis-delivered by the carrier, partially missing, or significantly delayed.

If your package is lost, stolen, damaged in transit, mis-delivered, partially missing, or significantly delayed, please contact SEALIGHT Customer Support as soon as possible.

Our team will review the shipment status and help determine the next steps. Depending on the case, SEALIGHT may assist with a carrier investigation, replacement shipment, refund review, or another reasonable solution after review.

To help us resolve the issue faster, please provide:

• Your order number
• Tracking number
• A brief description of the issue
• Photos of the package and product, if the item arrived damaged
• Any carrier notice or delivery proof, if available

Please inspect your package and items as soon as they arrive. Delivery-related claims should be reported promptly. Claims reported too late may be more difficult to review with the carrier.

Shipping FAQs

Q: How are delivery timeframes calculated?

Ans: Delivery timeframes are estimated based on your delivery location, package size, warehouse location, and the carrier's standard transit time.

Please note that displayed delivery dates are estimates only. We will do our best to keep you informed as shipping updates become available and to deliver the parts you need as quickly as possible.

Q: What counts as a business day for shipping?

Ans: For ship-out and delivery timeframes, "business days" refer to Monday through Friday only.

Saturdays, Sundays, and holidays are not counted as business days. If a holiday falls on a weekday, that day should also be excluded when calculating the estimated delivery timeframe.

Q: How should I count a 3-5 business day delivery timeframe?

Ans: Business days are counted starting from the next business day after your package leaves our warehouse.

For example, if your tracking number shows that your order left our warehouse on a Monday and the delivery timeframe is 3-5 business days, you should begin counting from Tuesday. If there are no holidays during that period, your package may arrive on Thursday, Friday, or the following Monday.

Q: What if my package leaves the warehouse on a Friday?

Ans: If your package leaves our warehouse on a Friday, the next business day is usually Monday, unless Monday is a holiday.

For example, if your order has a 3-5 business day delivery timeframe and the tracking number shows that your order left our warehouse on a Friday, you should begin counting from Monday. If no weekday holidays occur during that period, your package may arrive by Friday.

Q: Does SEALIGHT process or ship orders on weekends or holidays?

Ans: No. SEALIGHT does not process or ship orders on Saturdays, Sundays, or holidays. Carrier delivery schedules may vary depending on the shipping service, destination, and local carrier availability.

Q: Can SEALIGHT ship to P.O. Box, mailbox, or parcel locker addresses?

Ans: No. SEALIGHT does not ship to P.O. Box, mailbox, or parcel locker addresses.

Orders placed with unsupported or incomplete addresses may result in shipping delays or failed delivery. Please use a complete physical street address when placing your order.

Q: Will my order ship in multiple packages?

Ans: Sometimes, your order may be shipped in multiple packages with multiple tracking numbers, depending on product availability and warehouse location. Because these packages are shipped separately, they may arrive on different days.

Q: Are all shipping methods available for every order?

Ans: No. Available shipping methods may vary depending on the product, package size, shipping destination, warehouse location, and carrier availability.

Q: When will in-stock items ship?

Ans: Merchandise that is in stock usually ships within 24-48 hours, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Contact Us

For faster support, please submit a ticket through our Contact Us form and provide as much detail as possible.

• Submit a ticket: Contact Us form
• Email: [email protected]
• Phone: 1-626-602-1541

Support Hours:
Monday-Friday, 9:00 AM-5:00 PM EST
Saturday & Sunday: Closed